Conversation is the key to the next wave of AI infrastructure investments.

In 2014, Andrew Ng predicted that by 2020 more than half of all web searches would be non-text and instead they would instead be image and voice-based. While voice has yet to overtake the keyboard in terms of search traffic we are seeing a new inflection point in the voice market the rise of Conversational AI. Moving beyond simply voice commands and by combining the latest in voice recognition and language parsing technology with text-based smarts of interactive chatbots that has been developing rapidly over the last few years, Conversational AI promises to be a rich new vein of technology innovation.

A range of new digital services are emerging as companies explore this new landscape of voice-first interactive applications that have the capacity to provide rich information as well as learning from interactions with users.

Read the full article published in Forbes here.